Terms of use

This website is operated under the name Dioxide by TÚÑEZ Y ANDRADE, SLU, an entity of Spanish nationality with registered office in LG XESTOSA, S / N 15151 DUMBRIA - A CORUÑA, Tel: 0034 881 983 698, and provided with Tax Identification Code CIF B70083340. Incorporated through a public deed authorized by the Notary of Corcubión, Mrs. Cristina Denis Real, and registered in the Mercantile Register of A Coruña, Volume 3.151, Folio 203, Page C-40.112, inscription Iª exposes in this document its Policy of collection, storage and treatment of cookies of its users.

These General Conditions of Contract (hereinafter General Conditions) will regulate the commercial relationship that arises between DIoxide and the user or client for the contracting made through the forms that Dioxide makes available on its website www.dioxide.es.

The contracting through the website of Dioxide will imply the express acceptance, by the client or user of the page, of these conditions, as well as of the conditions of use established for the navigation of the user by the pages owned by Dioxide. These conditions will be applicable without prejudice to the application of the legal regulations on the subject that are applicable for each case.

Dioxide reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through its website, by any admissible form in law and shall be binding during the time they are published on the Web and until they are validly modified by subsequent ones. However, Dioxide reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.

Information prior to hiring

By contracting with Dioxide through its website www.dioxide.es, the user or client expressly declares to know, understand and accept these terms of use and general contracting. In the same way the user declares to be of legal age and have the legal capacity and to act necessary to access the website of Dioxide and the contracting through them. The user is responsible for dealing confidentially and responsibly with the identity and password obtained in the registry as a client, not being able to assign them to another.

Once the purchase has been made, the user will see the confirmation of their order on the screen, and can print it as proof of purchase.

The order confirmation and the proof of purchase (printing made by the user) will not be valid as an invoice.

Operation of the sale

1.- Product offer and price reference

In compliance with current regulations, Dioxide offers in its web shop section information on all products for sale, their characteristics and prices. However, Dioxide reserves the right to withdraw, replace or change the products offered to its customers through its website, by simply changing the content of them. In this way, the products offered at any time by the Dioxide website will be governed by the general conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

2.- Indication of the prices

Each product offered will have its price indicated with the VAT incorporated. The prices indicated on the screen will be those valid at all times.

3.- Shipping costs

The shipping costs will be:

In Spain: € 4.95 for purchases under € 50 and free for purchases over € 50.

In Europe: € 6.99 for purchases under € 100 and free for purchases over € 100.

4.- Availability

The availability of the products offered by Dioxide through its website may vary depending on the demand of customers. Although Dioxide updates the stock periodically, the product requested by the customer may be sold out at that time. In this case, Dioxide will send an email to the client informing him of the impossibility of fulfilling the request.

5.- Delivery of the online order

The order will be delivered at the indicated address through a courier company. In season, the estimated delivery time for orders is 7 business days.

6.- Forms of payment

The user or client can make the payment through 4b cards, visa, mastercard and paypal, as well as by transfer prior to sending the order in the current account indicated on the web.

7.- Online change and refund policy

Dioxide complies with current regulations. Dioxide will accept the return of an item, always within a period of 14 working days from receipt of the same. If you decide to do it in the physical store, once received the item and verified that it is in the same state in which it was sent we will proceed to accept the return and the amount of the same will be returned within a maximum period of 7 working days. The cost of this return is € 0.

In case you choose to return the goods requesting a pick up at your home, the transport company selected by Dioxide, will go to the place you have indicated prior communication via email to dioxide@dioxide.es, with the collection address, data personal and order number.

The cost of the transport company for this type of returns is € 10 and will be paid by the customer. This amount will be deducted from the total amount of the refund. If the item is defective or has not been the one requested by you, Dioxide will cover the cost of the return and the new shipment.

The refund of the corresponding amount in favor of the customer will be made by the same means of payment used by the same, having to indicate to Dioxide the client a current account number in the cases of having made the payment by transfer.


In case of defective product, Dioxide will proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user. The consumer and user must inform Dioxide of the lack of conformity at the time they have knowledge of it.

9.-Data protection

In accordance with the Organic Law 15/1999 of protection of personal data, Dioxide informs users of its website that the personal data collected by the company through the forms located on your page, will be entered in a file automated under the responsibility of Dioxide, in order to facilitate, expedite and fulfill the commitments established between both parties. Likewise, Dioxide informs of the possibility of exercising the rights of access, cancellation, rectification and opposition by writing to the address C / Antonio Vázquez Mouzo, Nº21 15129 Vimianzo - A Coruña (Spain) or by email to dioxide @ dioxide. is

As long as you do not tell us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to use them in order to be able to build loyalty between the parties.

10.-Legislation and applicable jurisdiction

These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and waiver of any other jurisdiction, to the courts and tribunals of the Dioxide domicile.